Martmox Shipping Policy

Last updated: [02/11/2025]

Thank you for shopping at Martmox.com.au. This Shipping Policy outlines how and when your order will be processed, shipped, and delivered.

Order Processing Time

• Orders are usually processed within 1–3 business days after payment is confirmed.
• During busy periods or promotional campaigns, processing times may extend slightly.
• Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Methods & Delivery Time

• Martmox partners with trusted carriers such as Australia Post, Aramex, and other national couriers to ensure timely delivery.
• Estimated delivery time within Australia is generally 3–10 business days, depending on the delivery location and product type.
• Remote or regional areas may take longer for delivery.

Shipping Locations

• We currently ship Australia-wide only.
• Delivery to PO Boxes, Parcel Lockers, and business addresses is available for eligible products.

Shipping Costs

• Many products on Martmox are marked “Free Shipping”.
• For items where shipping fees apply, charges will be clearly displayed at checkout before payment.
• Shipping costs are non-refundable once the order has been dispatched.

Split Deliveries

• To ensure faster delivery, your order may be shipped in multiple packages if items are sourced from different warehouses.
• You will receive separate tracking numbers for each shipment.

Order Tracking

• Once your order has been dispatched, you will receive an email with tracking information.
• You can track your shipment using the link provided or directly through the courier’s website.

Delays & Exceptions

• Delivery times may vary due to factors beyond our control, such as carrier delays, extreme weather, or high-volume periods.
• Martmox is not responsible for delays caused by incorrect delivery information provided by the customer.

Damaged, Missing, or Lost Packages

• If your package arrives damaged, please contact our support team within 48 hours of delivery.
• For missing or delayed shipments, we will work with the courier to resolve the issue as quickly as possible.

Pre-Order & Back-Order Items

• If your order includes pre-order or back-order items, you will be notified of the expected delivery timeline by email.

Contact Us

For questions about your order or delivery, please contact our customer support: info@martmox.com.au