Martmox Marketplace is an Australian E-commerce platform owned by Martmox.com.au that allows selected selling partners to sell their products at Martmox platform.

You can use Martmox as an additional or sole sales channel. Our selling platform has a loyal and large customer base, consisting of ever-increasing active customers.

Our daily exciting deals, well-designed and easy-to-use website engages shoppers to make their shopping experience rewarding. We provide the tools & opportunities to grow your business by selling products in a busy marketplace.

We provide excellent customer support to our selling partners and to our loyal customers.

At Martmox, we empower our sellers to thrive. Our dedicated team provides comprehensive support, from getting started to marketing your products, optimizing listings, and delivering excellent customer service. We're here to guide you every step of the way.

As a curated platform, we partner with sellers who offer exceptional products and brands that reflect Martmox's values. This ensures a fantastic shopping experience for our customers, giving them the confidence to shop with ease.

Proudly Australian, Martmox focuses on streamlined delivery for our local customers.

At Martmox, we hand-pick sellers and products, ensuring they meet our strict quality and safety standards. This creates a unique shopping experience you can trust.

Shop with confidence at Martmox, a curated marketplace where every seller and product is carefully vetted for your safety. We make sure you get high-quality items you can rely on.

Martmox is a selective marketplace platform. New sellers and their products go through a rigorous screening to ensure they align with our values of quality and safety. This creates a unique shopping experience for customers and provides value for money to our customers. Our sellers are also trusted to provide excellent customer service and reliable shipping.

Upholding the principles of the Martmox Marketplace.

A business that can supply high-quality product range.

An Established professional business.

Check here to find the seller onboard process.

The costs involved in selling on Martmox marketplace include:

At Martmox, you don't pay any listing fee.

Monthly subscription fee covering admin fees of AUD 30.00 inclusive of Goods & Services Tax (GST). Each seller gets the first 12 months of launching on the Marketplace as a free trial period and no subscription is charged during this period.

A fixed selling commission taken on the order total which includes:

Merchant fees including PayPal, Stripe, Credit Card, Zip Pay, Afterpay & LatitudePay

Fraud checks & chargebacks.

Goods & Services Tax (GST)

Fraud checks & chargebacks

$0.30 cents per transaction.

The commission is refunded in full for all the refunded or cancelled orders.

No, there is no contract to sell at our platform for a minimum term. Each seller is at his discretion to sell at any time. You will be required to agree to our Standard Seller Agreement to sell on our platform. Once approved, you can start or stop listing your products at any time.

After the sleers are approved, an Onboarding Specialist team will work with the sellers to guide them through the seamless integration process to start listing products.

The onboarding and integration process involves:

During the onboarding process, listings and policies will be checked for data quality and compliance. If successful, your store will be launched on Martmox.

To check for the fulfilment of all the required store details are filled in.

Setting up the shipping & return policies.

To finalize the integration process.

Importing products using the most suitable integration method.

As a seller, you have the choice of integrating via the following options:

Manual integration – This is the simplest method. You will see all the orders in your Marketplace portal. You can easily check your pending orders, update order status and your account balance at any time. Each time any of your products are sold on our marketplace, you will receive a notification email.

API Integration – For API integration, sellers will need in house developers who can create an API connection using the API documentation we provide. This process is useful for automating day to day processes like inventory updates, product updates, order management, etc.

You are welcome to list products that enhance the product range on Martmox.

Please note: All branded products must be imported with barcodes (UPCs, EANs or ISBNs).

As a curated marketplace, we have some restrictions on what can be sold on the site.

Please refer to the following list of Restricted and Prohibited Items.

As a third-party seller, you have autonomy in setting your product prices. Keeping in mind that Martmox offers a Best Price Guarantee so it is advisable to price products to offer the best value for products.

As a seller, you have the option to specify shipping costs. You can choose to offer free shipping, charge a flat rate for shipping, or calculate shipping costs based on the buyer's location and the shipping method selected.

As a seller in a marketplace, there are several shipping requirements and best practices to consider ensuring a smooth shipping process and a positive experience for your customers. Here are some common shipping requirements for sellers on a marketplace:

Accurate Shipping Information: Provide accurate and detailed shipping information for each product listing, including shipping costs, estimated delivery times, and any shipping restrictions or limitations.

Packaging: Properly package and protect your items to prevent damage during transit. Use suitable packaging materials and secure packaging methods to ensure that the product reaches the customer in good condition.

Timely Shipping: Ship orders promptly. Sellers need to accept and ship all orders within 48 hours of receiving an order (excluding weekends and public holidays). Inform customers if there are any delays in shipping because of any situation beyond control and provide updates on the status of their orders.

Tracking and Confirmation: It is a requirement to provide tracking information for all shipments so that customers can monitor the status of their orders.

No, Martmox does not offer any fulfilment services for Marketplace sellers at this time.

There is no specific Martmox packaging. You can use your own packaging, however, we do not allow you to include any marketing material such as coupon codes or anything to redirect traffic to your own or any other third-party website.

Martmox Marketplace makes payments of “Payable” balances to each seller on weekly or fortnightly basis, on a Monday.

Your orders on Martmox.com.au become “Payable” based on a 14-day cycle. This is to ensure that the smooth payments in the event of any return of products. The 14-day period is calculated considering the shipping time.

The invoice for all the payable orders is generated on Tuesday and the funds transfer will initiate the next day.

There are a number of factors to consider. They include but are not limited to:

Provide high-quality products that meet customer expectations and offer value for money. Ensure that your products are accurately described, well-packaged, and delivered in a timely manner. Be responsive to customer inquiries regarding shipping, tracking, and delivery. Provide excellent customer service to address any shipping-related issues promptly and professionally.

Optimize Your Product Listings: Create detailed and compelling product listings that highlight the features, benefits, and unique selling points of your products. Use high-quality images, clear descriptions, and relevant keywords to attract potential buyers.

Competitive Pricing: Set competitive prices for your products based on market research, production costs, and pricing strategies. Consider offering discounts, promotions, or bundled deals to attract customers and drive sales.

Shipping and Fulfillment: Ensure efficient shipping and fulfillment processes to deliver orders accurately and on time. Offer multiple shipping options, provide tracking information, and handle returns and refunds promptly and fairly.

Excellent Customer Service: Provide exceptional customer service to build trust and loyalty with your customers. Respond to inquiries promptly, address customer concerns professionally, and strive to exceed customer expectations.

Research the Market: Understand your target market, competitors, and trends in the marketplace. Conduct market research to identify popular products, pricing strategies, and consumer preferences.