What is your Returns and Refund Policy?

Defective Goods

  • Under the Australian Consumer Law, all goods sold on Martmox.com.au (whether by us or an independent Seller) come with guarantees that cannot be excluded. You are entitled to a replacement for or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • Any product warranty given by Martmox.com.au will apply in addition to other rights and remedies you may have under the Australian Consumer Law. Where applicable, you may make a claim in relation to goods that are faulty in accordance with our 12 Month Warranty Terms & Conditions.

Change of Mind Returns

A change of mind may include, but is not limited to, purchases where:

  • You chose the wrong colour/size/product
  • You believe the item to be unsuitable for your needs
  • Your personal opinion of the quality or the other features of the product

Change of mind returns are subjected to the sole discretion of each Seller on a case by case basis. Please contact us to check if your return can be accepted by the Seller.

If the Seller allows a change of mind return, you may be asked to follow seller's policies and procedures for return. Items that are returned without the Seller's approval will not be eligible for a refund.

  • The following clause applies to goods sold by Martmox.com.au only. Independent sellers may have their own policies and procedures in relation to change of mind returns.
  • Martmox will allow a return for store credit or exchange product where you have changed your mind, provided that the item in question is
    • returned within 14 days of receiving order.
    • The item is returned in the original packaging as new and is not used, worn, or opened and has all original tags in-tact (including any package seals (if any) being unbroken)
    • The item is in a resalable condition.
    • The item is not damaged in any way.
  • We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
  • To return your item for change or mind, you must follow our returns process.
  • You will be responsible for the cost and risk of returning goods, including the cost of return shipping and insurance. If the item is not received by us, you will not be eligible for a credit or exchange. We recommend you insure high value items that you return for change of mind.
  • You may be provided with a product exchange, refund or store credit (at our discretion) only when the returned product is received in a well saleable condition.
  • If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
  • Change of mind returns are not accepted for intimates, which includes underwear, hosiery, socks, swimwear and adult toys due to hygienic reasons. Remedies for defective goods are still available. Under no circumstances can change of mind returns for digital access codes or downloadable software be accepted.

If you have a problem with your goods, please lodge a return request via your Martmox account. We will investigate the issues and advise you whether your product may be returned, and we will provide you with instructions on how to return your goods.