Refund General Questions

How are refunds processed?

A refund when approved will be issued back to the same way you paid for your order.

How long does it take to receive a refund?

Refunds can take up to 2-5 business days, however, depending on your payment method and your financial institution it can take up to 10 business days for funds to appear in your account. If your refund was processed on the same day as your purchase was made, the transaction may reverse off your statement instead of a separate credit line appearing. 

 What happens if I get a refund and my credit card is closed or cancelled?

If your refund is transferred to a cancelled or closed credit card, your funds should be automatically diverted to the account connected to the cancelled card by your bank. You never lose access to the funds if they are transferred to an inactive credit card. In this case you may need to contact your bank and have them transfer them to your current account.

 I paid with a gift card, how will I be refunded?

Once a gift card has been redeemed we are unable to load the funds back to the card used. In this case the amount will be refunded via Store Credit and will be available to use on your Martmox account for your next order.